Privacy is our priority.
We are committed to protecting our customers’ personal and financial information. In the course of providing financial products and services, we need to collect and maintain certain nonpublic personal information. This Privacy statement answers some questions about what nonpublic personal information we collect, what we do with it, and how we protect it.
We do not disclose any nonpublic personal information about our customers or former customers to any nonaffiliated third parties, except as described below.
What types of nonpublic personal information do we collect?
When you apply for, open, or maintain an account with us, or when you apply for a financial product or service (such as loan), we collect the following types of information:
- Information you provide online and on applications or other forms, such as your name, address, National Identification Number, date of birth, employment information, investment experience and risk tolerance.
- Information about your transaction with us, such as your account balance, trading activity, loan amount, and payment history.
- Information about you from consumer-reporting agencies.
What types of nonpublic personal information do we disclose?
We may disclose nonpublic personal information we collect, primarily to make available to you the financial products and services that we and our business partners provide. We do not disclose nonpublic personal information about former customers to anyone, excerpt as permitted by law or to cooperate with regulators or law enforcement authorities.
To what types of entities (other than those companies used to process or service transactions) do we disclose nonpublic personal information?
We may disclose nonpublic personal information among our affiliated companies and to other financial services providers with which we have joint marketing agreements or that offer financial products and services with us or on our behalf. By sharing this information, we can provide you with a broader range of financial products and services, improve your experience with us, and better serve your financial needs.
We may also disclose information that we collect from you such as your name, contact information, and customer relationships with us to nonaffiliated third parties that perform services, such as marketing or market research, on our behalf. For example, we may provide your name, address, phone number, and/or e-mail address to vendors who send our e-mail or regular mail.
We require that all entities with which we share your nonpublic personal information, including companies that process or service transactions for us, agree to keep your information confidential. We also prohibit them from using or disclosing your information except for the limited purpose and to the persons for whom disclosure was intended, or as otherwise permitted by law.
We will not sell your personal information to third-party marketers or any other entity for any purpose without your consent.
In some limited circumstances, we may disclose nonpublic personal information about you to a non-financial services company, such as a retailer with which we have a marketing program, but only with your prior consent. If you consent to such disclosure, the information shared will be limited to that stated in our request for your consent. Account balance, credit, National Identification number, and trading activity information are not disclosed.
To what other types of entities might we disclose nonpublic personal information?
We also may disclose information about you to companies that service, maintain, or process for us your transactions and accounts. For example, we provide information to companies that prepare and mail account statements and transaction confirmations.
In addition, we disclose nonpublic personal information to nonaffiliated third parties, as permitted or required by law or to cooperate with regulators or law enforcement authorities. These parties include government/regulatory organizations, such as the Internal revenue Service (IRS) and the Securities and Exchange Commission (SEC), as well as any of the securities exchange and states we are registered with and to parties under court order or subpoena that request this information. Disclosures for which you have provided your consent or you have directed us to make are also permitted.
What opt outs of disclosure are available and how can they be exercised?
The law allows you to opt-out of our sharing nonpublic personal information about you in certain circumstances with affiliated and nonaffiliated companies; that is, you may direct us to not make such disclosures. We do not currently share information about you with any affiliate or third party that triggers this opt-out right. Therefore, there is no need for you to opt-out. If in the future we desire to disclose your information in a way that is inconsistent with this policy, we will notify you in advance and provide you with the opportunity to opt-out of such disclosure.
How do we protect the confidentiality and security of nonpublic personal information?
We maintain physical, electronic, and procedural safeguards that meet or exceed industry standards to guard your nonpublic, personal information. We protect your account information by placing it on the secure portion of our website, firewalls and other security technology to protect our network and systems from external attacks, and requiring you to enter a unique username and password to access your account information online. Also, our servers have been enabled with Secure Sockets Layer (SSL) technology to prevent unauthorized parties from viewing the nonpublic personal information that you provide or access during a secure session (look for the padlock icon your browser).
In addition, we use digital certificate services to authenticate that you are transacting with our website.
Our employees (for example, customer service and compliance personnel) and third-party service providers have access to your nonpublic personal information only on a “need to know” basis. We conduct regular internal audits of our business practices and procedures, examining confidentiality standards and information access in order to protect your personal information.
In addition to our security measures, you can also take steps to maximize your security online and to protect your confidential information. Additional information on these topics can be found on all websites dealing with ONLINE SECURITY.
What should I know about “Cookies”?
“Cookies” are small amounts of data that a website can send to your web browser and store on your computer. Cookies do not contain personal information about you (except you knowingly provide it). Cookies can note that your browser was used to visit certain sites, pages, or advertisements on a certain date.
You do have control over cookies. Most browsers can be set to notify you when a cookie is being placed on your computer. You can set most browsers to refuse to accept cookies, although this may affect your internet experience.
You can also erase cookies that are already on your computer. For more information on working with cookies, consult the user manual, FAQ, or “Help” function of your specific browser.
How can customers access and update their nonpublic personal information that we collect?
We take measures to ensure that customers’ nonpublic personal information is accurate and up-to-date. You can also access and update certain nonpublic personal information that we collect about you. To access and update your mailing address or your home or work phone numbers. You can request your information be updated or changed.